8th Apr 2024 (26 days ago)
The flats I visited before moving in looked perfect, with brand new carpet and freshly painted walls. However, my experience after moving in was far from ideal. The boiler stopped working, and I had to endure almost a week without hot water or heating for me and my toddler. It was challenging to bear the cold weather without heating, and we had to rely on electric heaters to keep ourselves warm.
In addition to the boiler issue, the kitchen boards were falling, which posed a safety hazard to my son. I reported this issue to the agent, and it took them over a week to fix it. The delay in fixing this issue was frustrating.
At one point, the agent accused me of staying in the bathroom too long, causing the water to get cold. This confused me because it was just me and my son, and we only used the bathroom briefly. Despite explaining my situation to the agent, they did not take me seriously, and it felt like they thought I was making up the issue.
After experiencing intermittent heating and hot water, a new boiler was installed, which seemed relief. However, a new issue with the pipes responsible for producing hot water arose, resulting in me heating the house but still taking cold showers in winter. Despite raising these concerns periodically, no one seemed to take them seriously, leading them to believe I was either fabricating problems or being dishonest.
Furthermore, I reported a leak in the sink and an unstable toilet seat to the agent, but they did not believe my claims. After a week, they did send a plumber to fix the sink and toilet seat, but no one called me to inform me that they were coming. This was frustrating as I had to stay home and wait for them to finish.
Overall, my experience with the flats was disappointing. It felt like the agent did not care about the tenants. Once I moved in, it seemed like they did not take my concerns seriously, and it was disheartening. I hope that in the future, the agents will prioritise the safety and well-being of their tenants.... Read more